Who are we?
Sublimatehair is owned by HILLAH STAR, a company registered in the Lille trade register. Siret number : 914177746 00015
With more than 15 years of experience in hair extensions, wigs, full lace wigs and hair complements, we are able to offer you the best natural hair possible at a more than reasonable price.
We sell throughout Europe, we ship our hair, wigs in all countries of the world in case of order to anywhere on the planet.
General conditions of sale : Terms of use of the Sublimatehair website
DEFINITION OF THE PARTIES
Between Sublimatehair, branch of the company HILLAH STAR
8 Rue Florimond Crepin, 59320 Haubourdin
registered in the Trade and Companies Register of Lille,
under the SIRET number : 91417774600015
Tel :0359501555 OR 0650998582
represented by Mr HILLAH
in the capacity of Manager
duly authorized for the purposes hereof.
The company can be reached by email. By clicking on the contact form accessible via the homepage of the site.
Hereinafter the “Seller” or the “Company”.
On the one hand,
And the individual or legal entity purchasing products or services from the company,
Hereinafter, the “Buyer”, or “Customer”.
On the other hand,
Terms of use Sublimatehair : preamble
The Seller is a publisher of products and services of keratin hair extensions, clip-in hair extensions, and all products sold on this site marketed through its website (https://sublimatehair.com). The list and description of the goods and services offered by the Company can be consulted on the aforementioned website as well as its sales pages.
Terms and Conditions of Sale
Hair Extensions – Online Sales
- Purpose
The purpose of these Terms and Conditions of Sale (T&Cs) is to define the rights and obligations of the parties in connection with the online sale of hair extensions offered by Sublimatehair on the website ssublimatehair.fr
- Products
The products offered are natural hair extensions, presented with a detailed description (type, length, color, application method, etc.) and hair extension machines and accessories. The photographs are not contractual.
In several cases, the boxes containing the machines will be opened for inspection before being sent to the customer. This does not in any way imply that the machines are not new.
Sublimatehair will automatically hide or remove logos, addresses, contact details, or any other means of identifying the supplier or manufacturer of the machines.
- Prices
Prices are indicated in euros, including tax. Sublimatehair reserves the right to modify its prices at any time, but products will be invoiced based on the prices in effect at the time of the order.
- Order
All orders imply acceptance of these T&Cs. The customer must check the accuracy of the order before confirmation. A confirmation email will be sent automatically after confirmation.
- Payment
Payment is made online by credit card, PayPal, or any other secure method offered on the website. The order will only be shipped after payment has been confirmed.
- Delivery
Deliveries are made by Colissimo, DHL, or UPS within the time frame indicated or not indicated at the time of ordering. Sublimatehair cannot be held responsible for any delays attributable to the carrier. In the event of an error in the delivery address, the customer will be responsible for the cost of reshipment.
Our responsibility is fulfilled as soon as we have shipped the order and sent a tracking number to the customer.
Any loss or delay will be the responsibility of the carrier. Sublimatehair will assist you in resolving such cases.
Products may be shipped from France, Hong Kong, or any location where we have stock. Customs duties will be borne by the customer according to the rates of their country of origin.
If the customer does not pick up the product upon delivery or refuses to collect the product, the product will either be destroyed or returned. We will not be held liable and will not refund the customer.
- Cancellation
In accordance with Article L221-18 of the French Consumer Code, the customer has 14 days to exercise their right of cancellation. However, for hygiene reasons, opened or used hair extensions cannot be returned or exchanged.
- Returns
Returns are only accepted for unopened, unworn products in their original packaging. Return shipping costs are the responsibility of the customer, as are customs duties if the product is shipped outside of France.
- Liability
Sublimatehair cannot be held liable for indirect damage related to the use or misuse of the extensions (inappropriate application, incorrect dyeing, improper maintenance, etc.).
- Intellectual property
All elements of the website (photos, text, logo, etc.) are the exclusive property of HILLAH STAR. Any reproduction is prohibited without written authorization.
- Personal data
The personal data collected is used solely for the purposes of order management and customer relations. Customers have the right to access, modify, and delete their data.
- Applicable law and disputes
These T&Cs are subject to French law. In the event of a dispute, an amicable solution will be sought. Failing this, the competent courts will be those of Lille.
